As new technologies and digital services advance by the day, government agencies are searching for ways to implement innovations that both advance their operations and serve their constituencies. Oftentimes, agencies determine that while a new technology checks one of those boxes, it does not check both, leaving the agency to either spend more valuable time searching for a product that is a perfect fit or to compromise on its vision and risk moving forward with a product that only partially meets the agency’s end goals.
There is a third, more satisfactory option for government agencies hoping to move forward with next-generation technology, though. A new study conducted by Forrester reveals that agencies that deploy PayIt’s digital government services and payments platform achieve early and sustained success in their operations, producing a 322 percent return on investment (ROI), among other benefits for agencies and their employees while passing along value to citizens, as well.
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