PayIt chosen as a finalist for the 2021 Zendesk CX Academy Awards

PayIt is proud to be named a finalist for the first annual Zendesk CX Academy Awards, showcasing top-performing customer experience use cases among high-growth companies. Zendesk is a service-first company that builds software to improve customer relationships. Integrating customized messaging channels, help center dashboards and AI automation tools, Zendesk provides a complete customer service solution for PayIt’s Customer Care team and support inquiries.

The nomination criteria for the Zendesk CX Academy Awards included companies that saw an increase in:

  • Productivity within the customer support team
  • The quality of service delivered by support teams to customers
  • Efficiency by ticket solves
  • Improvement of time spent onboarding and training new team members
  • Digital transformation and adapting digital solutions in midst of the COVID-19 pandemic

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