Indigov, the leading constituent service platform for public officials, today announced it had closed $25 million in Series B financing with participation from Tusk Venture Partners, 8VC, Wicklow Capital, Align Ventures and Valor Equity Partners. This brings the company’s total funding to more than $38.3 million to date.
Launched in 2019, Indigov is a multi-channel constituent experience management platform that allows public officials to organize, respond to and proactively engage those they serve. The platform gives officials robust reporting and analytics so they gain real time insight into the pulse of their constituency. Federal, state, and local governments also use Indigov to manage casework and triage incoming communications that would otherwise overwhelm their inboxes. Indigov currently supports thousands of Congressional, state and local officials who collectively represent more than 150 million Americans.
In the last two years during the pandemic, Americans have relied on their government for assistance more than ever – from accessing COVID and unemployment resources to expressing political sentiment. More broadly, over the past decade, public officials have been experiencing an average 5x increase in volume of incoming communication in part due to the additional channels in which people now communicate – including an increase in email usage and social media. Yet staff, budgets, and technology have remained static. This has caused an enormous strain on staff, disappointment among constituents, and an erosion of confidence in our government.
For its Congressional clients, Indigov has automated over 70% of all incoming mail and reduced response times from over 45 days to less than 8 hours. Staff have recovered the time they need in order to focus on individualized correspondence and casework with agencies. In addition, Indigov is fully accessible via its secure cloud and native mobile application so representatives and staff can manage their office from the field or wherever they are. For the first time, Indigov has given public officials the same powerful technology available to private market companies, tailored for their unique needs.